Return Policy

Can I return an item?
We accept returns within 14 days, provided the item is unused and in good condition in its original packaging.

How do I return something?
Email victoriancandleco@gmail.com with your order number and the reason for the return before sending anything back to us, and we'll happily help.

Who pays for return postage?
If the item isn't damaged or faulty, you'll need to pay return postage, as we are a small business. We can't be held responsible for items lost in transit, so we advise getting proof of postage.

How long will my refund take?
Once your return has arrived back safely with us, we'll process your refund within 14 days.

What if my item is faulty or damaged?
Every order is carefully checked and packed, but if something arrives faulty or damaged, email victoriancandleco@gmail.com as soon as possible and we'll put it right.