Shipping & Returns
Please allow for 10-12 days as all products are handmade to order.
(We promise it's worth the wait!)
Delivery is via Royal Mail
Tracked 24 - 90% of the time, this option delivers next day.
Do you deliver overseas?
We're really sorry but we don't currently offer overseas shipping. However, we hope to offer this service in the near future.
Can I return an item?
We hope you will be delighted with your order, however we accept returns within 14 days provided the candle has been unused and is in good condition in the original packaging.
How do I get a refund/exchange?
Please email VictorianCandleCo(at)gmail.com quoting your order number and the reason for the return before sending anything back to us and we will happily assist you
How long do I have to return an item?
We offer a 14-day returns policy for unused items in good condition
What postage method should I use?
If you choose to return or exchange an item that is not damaged/faulty then, unfortunately, you will need to pay for the cost of postage as we are a small business. As we cannot be held responsible for items lost or damaged in transit we advise you to get proof of postage.
How long will it take to process my refund?
Once your candle has arrived back safely with us we will process your refund, excluding the original delivery cost within 14 days.
What if my item is faulty?
Every order is carefully checked and packed but if you do receive an item that is faulty or has been damaged in transit please email us at VictorianCandleCo(at)gmail.comas soon as possible so that we can put everything right.
Should you have any further questions please email VictorianCandleCo(at)gmail.com