Shipping & Returns
Please allow for 10-12 days as all products are handmade to order.
(We promise it's worth the wait!)
Delivery is via Royal Mail
Tracked 24 - 90% of the time, this option delivers next day.
Do you deliver overseas?
We're really sorry but we don't currently offer overseas shipping. However, we hope to offer this service in the near future.
Can I return an item?
We hope you will be delighted with your order, however we accept returns within 14 days provided the candle has been unused and is in good condition in the original packaging.
How do I get a refund/exchange?
How long do I have to return an item?
We offer a 14-day returns policy for unused items in good condition
What postage method should I use?
If you choose to return or exchange an item that is not damaged/faulty then, unfortunately, you will need to pay for the cost of postage as we are a small business. As we cannot be held responsible for items lost or damaged in transit we advise you to get proof of postage.
How long will it take to process my refund?
Once your candle has arrived back safely with us we will process your refund, excluding the original delivery cost within 14 days.
What if my item is faulty?
Every order is carefully checked and packed but if you do receive an item that is faulty or has been damaged in transit please email us at VictorianCandleCo(at)gmail.comas soon as possible so that we can put everything right.
Should you have any further questions please email VictorianCandleCo(at)gmail.com
The Victorian Candle Co.'s journey started in late 2018, when brothers Aidan (20) and Ru (17) noticed a lack of high-quality candles in their hometown of Carlisle, Cumbria.
After many long hours of experimentation and learning, their new business venture was finally ready to release - on March 1 2019, The Victorian Candle Co. was released to the public!
At the time of the release, Aidan was completing his course at Northumbria University while Ru was studying at a local sixth form.
The remainder of the year was full of excitement - from releasing new scents (such as Orange Zest, Strawberry & Rhubarb and Blueberry Pancakes) to attending a Christmas Fair at a local college, Aidan and Ru were spending any and all of their spare time on the growth and development of the business.
In late 2019, the boys secured their first stockist and the candles could be found on sale in a physical shopfront for the first time.
Fast forward to 2023 and we're as busy as ever! Handpouring hundreds of candles from our workshop in Carlisle every week.
We often attend markets across the UK and are stocked in over 100 independent retailers across the UK.
If you see us at an event, come over and say hi!